Privacy Policy

Last updated: 11 February 2026

Strata Levy Support Services ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. What Information We Collect

We may collect the following types of personal information when you use our website, submit a form, or contact us:

• Full name

• Property address

• Email address

• Phone number

• Information about strata levies owed (including approximate amounts)

• Information about legal or debt collection status

• Any additional information you voluntarily provide

We do not collect sensitive information unless it is necessary for our services and you voluntarily provide it.

2. How We Collect Your Information

We collect personal information in the following ways:

• When you complete a form on our website

• When you contact us by email, phone, or other communication channels

• Automatically through standard website logs (e.g., IP address, browser type), if applicable

3. How We Use Your Information

We use your personal information to:

• Assess your strata levy situation and explain your options

• Communicate with you about your enquiry

• Provide advisory and support services related to strata levies

• Improve our services and website

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

4. Disclosure of Personal Information

We do not share your personal information with lawyers, debt advisors, or third parties unless:

• You give us explicit consent; or

• We are required or authorised by law to do so.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information is stored securely, and access is limited to authorised personnel only.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete.

To make a request, contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Cookies and Analytics

We do not use Google Analytics, advertising tracking pixels, or behavioural advertising tools. Basic website logs may be collected by our hosting provider for security and operational purposes.

9. Overseas Disclosure

We do not disclose personal information to overseas recipients.

10. Complaints and Contact

If you have a complaint about how we handle your personal information, or if you would like to access or correct your data, please contact us:

Strata Levy Support Services
Email: zack.herz@gmail.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

This policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.